Refund & Replacement Policy
We stand wholeheartedly behind our craft. If anything isn't absolutely perfect upon arrival, we make it right immediately.
1. Haircare & Hygiene Standards
At MAABRIE BY NITYA, our highest priority is the hygiene, safety, and health of our patrons. Because our scrunchies, silk ties, and bows are personal hair wellness accessories worn directly against hair follicles and skin:
We do not accept returns or exchanges for opened or tried-on hair accessories once delivered in good condition. This strict policy ensures every single customer receives 100% pristine, untouched, atelier-fresh items.
2. 100% Free Replacement for Damaged or Defective Items
We take utmost care in packaging our handcrafted pieces in protective luxury boxes. However, if your order experiences rough transit and arrives damaged, crushed, torn, or defective:
- We provide a 100% FREE immediate replacement parcel dispatched via expedited priority shipping, OR
- A full refund to your original payment method if replacement inventory is temporarily out of stock.
3. How to Submit a Damage or Discrepancy Claim
To ensure quick resolution, please follow these simple steps within 48 hours of receiving your delivery:
- Record a clear, short unboxing video or take crisp photos displaying the outer box label and the damaged/incorrect product.
- Send the clip/photos along with your Order ID or registered phone number to our WhatsApp concierge at +91 63903 31015 or email us at mabribysisters@gmail.com.
- Our team will verify your claim within 4 business hours and immediately process your replacement dispatch or refund.
4. Missing Items or Incorrect Product Dispatch
If our packing team mistakenly omitted an item from your hamper or sent an incorrect shade/variant, please notify us within 48 hours. We will immediately dispatch the missing or correct item at zero shipping charge to you.
5. Refund Timeline & Processing
Once an authorized refund is approved by our concierge:
- UPI & Net Banking Payments: Credited back to your originating bank account or UPI VPA within 24 to 48 hours.
- Debit & Credit Cards: Reflected on your card statement within 3 to 5 business days depending on your issuing bank.
6. Order Cancellation Policy
You may cancel your order free of charge at any time prior to packaging and courier dispatch (usually within 6-12 hours of placement). Once a courier tracking number (AWB) is generated and the parcel leaves our Lucknow atelier, orders cannot be cancelled mid-transit.
7. Direct Concierge Support
Have questions or need urgent resolution for an existing order? Reach out directly:
- WhatsApp Concierge: +91 63903 31015
- Email: mabribysisters@gmail.com
- Dispatch Atelier: Lucknow, Uttar Pradesh, India